Terms & Conditions
Last Updated: April 2026 | Questions? Call +91-9953723999 or email info@delhiairporttransfer.com
Important Highlights
- Cancellation Window: If a booking is cancelled within 24 hours of creation, a full refund will be processed.
- After 24 Hours: Any cancellation made after the 24-hour window will be completely non-refundable, with no exceptions.
- No-Show Policy: If a passenger remains unreachable for more than 45 minutes after the scheduled time, it will be treated as a No-Show, and 0% refund will be applicable.
- Airport Free Wait Time: We offer a complimentary waiting time of 60 minutes from the actual aircraft landing time.
- Goods and Services Tax (GST): A standard 5% GST is applicable on all invoices and bookings.
- Dispute Resolution: In the event of any legal disputes, the matter shall be subject to the exclusive jurisdiction of the Delhi Courts only.
1. Booking & Payment
Booking is confirmed only via written communication (SMS / WhatsApp / Email) with a booking reference number Provide accurate details at booking: pickup point, drop, date, time, passenger count, flight number Fare Includes: Chauffeur charges + Fuel + AC Fare Excludes (payable on actuals):
- Toll Charges: Billed as actuals via FASTag or Cash.
- Parking Fees: Billed as actuals.
- State Entry Permits & Interstate Taxes: Billed as actuals.
- Night Charges (11 PM – 6 AM): As disclosed at the time of booking.
- Driver Allowance (multi-day trips): As disclosed at the time of booking.
- GST: 5% applicable on the base fare.
FASTag Pro-Tip: Keep your FASTag balance topped up — especially on Agra Expressway routes. Insufficient balance = cash toll at double the rate (₹1,300+ per crossing). Every vehicle in our fleet carries a topped-up FASTag. No surprises on our end.
2. Cancellation & Refund Policy
The 24-Hour Rule The clock starts from your booking confirmation time — not your pickup time.
- Within 24 hours of booking: 100% Refund eligible.
- After 24 hours of booking: 0% Refund (Completely Non-Refundable).
- Within 6 hours of scheduled pickup: 0% Refund.
- No-Show (45-min rule): 0% Refund.
Why no refund after 24 hours? Once confirmed, your vehicle is blocked exclusively for your booking. This creates a direct, unrecoverable loss of business for that time slot. This policy applies to all booking types — local, outstation, airport, and monthly packages.
No-Show Policy If you are unreachable or absent within 45 minutes of your scheduled pickup time (or actual flight landing time for airport pickups) — the booking is marked as a No-Show Penalty: 100% deduction. Zero refund. For airport pickups, the 45-minute window starts from actual landing time, not scheduled landing time Refund Processing Approved refunds processed within 7–10 business days to the original payment method Bank/gateway delays are outside our control
3. Airport Transfers — Wait Time Policy
Free waiting time: 60 minutes from the actual flight landing time This covers immigration, baggage claim, and customs After 60 minutes: Hourly waiting charges apply (billed in 30-minute increments) For non-airport pickups: 15 minutes free, charges apply thereafter
4. Vehicle Rules & Passenger Conduct
Zero Tolerance Policy
- Smoking (cigarettes, e-cigarettes, vaping): Results in immediate trip termination along with a deep-cleaning charge.
- Alcohol consumption inside vehicle: Results in immediate trip termination.
- Pets (without prior written approval): Subject to an additional cleaning charge.
- Hazardous / illegal goods: The driver will refuse carriage immediately, and no refund will be issued.
Damage Policy Any damage to upholstery, interiors, fittings, or exterior caused by passengers is the Customer’s full liability Actual repair and deep-cleaning costs will be recovered — backed by photographic evidence and authorised service centre estimates Damage liability is not waived by insurance claims
Passenger Conduct Abusive, threatening, or unsafe behaviour toward the driver = immediate trip termination, no refund Passenger count must not exceed the vehicle’s registered seating capacity Exceeding capacity = driver may refuse to proceed — no refund issued
5. Breakdown & Replacement Policy
- Breakdown within city limits: A replacement vehicle will be arranged, subject to availability.
- Breakdown outside city limits: A best-effort attempt will be made; however, no replacement is guaranteed.
- Outstation breakdown (no replacement): A fair refund will be calculated and processed for the unused portion of the trip within 7 days.
6. Limitation of Liability
Belongings: Delhi Airport Transfer is not responsible for personal items, valuables, or documents left in the vehicle after a trip. Check your seat before exiting. External Delays: We are not liable for delays caused by traffic, road closures, bandhs, VIP movements, weather, or acts of God Maximum Liability: In any claim, our liability is capped at the total fare paid for that specific booking Third-Party Services: Our liability covers the transport component only — not third-party guides, hotels, or services
7. GST & Invoicing
GST at 5% (or current Government of India rate) applies to all bookings GST invoice issued within 24 hours of trip completion Provide your GSTIN at the time of booking — retrospective addition is not guaranteed Corporate monthly clients receive consolidated monthly invoices with full trip log
8. Disputes & Jurisdiction
All disputes are first addressed via direct support — +91-9953723999 or info@delhiairporttransfer.com — with a 14-day resolution attempt Unresolved disputes go to arbitration under the Arbitration and Conciliation Act, 1996 All legal matters fall under the exclusive jurisdiction of Delhi Courts These Terms are governed by the laws of the Republic of India
9. Contact Us
- Phone / WhatsApp: +91-9953723999
- Email: info@delhiairporttransfer.com
- Website: delhiairporttransfer.com
- Support Hours: Available 24 × 7
