Privacy Policy
Effective Date: June 2026 Website: delhiairporttransfer.com Operated by: Delhi Airport Transfer
This Privacy Policy is an electronic record under the Information Technology Act, 2000, and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This document does not require any physical, electronic, or digital signature.
Please read this policy carefully. By using this website or booking any service through it, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.
Who We Are
Delhi Airport Transfer (referred to as “we”, “us”, or “our”) operates the website delhiairporttransfer.com and provides professional chauffeur-driven car rental, airport transfer, and outstation travel services across Delhi NCR and North India.
We are committed to protecting your personal information and handling it with transparency, care, and legal compliance at every stage.
Information We Collect
When you make a booking, submit an enquiry, or create an account with Delhi Airport Transfer, we collect the following categories of information:
Personally Identifiable Information (PII):
- Full name and contact number
- Email address and residential or billing address
- Travel details including pickup location, drop location, and travel dates
- Payment-related information (processed securely — we do not store full card details)
- Any additional information you voluntarily provide during booking or communication
Non-Personal Information:
- Browser type and version
- Device type and operating system
- Pages visited on delhiairporttransfer.com and time spent on each page
- Referring website or search query that led you to our site
Non-personal information cannot be used to identify you individually. It is used solely to improve website performance, optimise user experience, and understand traffic patterns.
Why We Collect Your Information
Delhi Airport Transfer collects and processes your data for the following specific purposes:
- To confirm, manage, and fulfil your booking or service request
- To communicate trip details, driver information, and invoices
- To issue GST-compliant tax invoices under SAC Code 9967
- To respond to enquiries, complaints, and support requests
- To improve our services based on usage patterns and feedback
- To comply with legal and regulatory obligations under Indian law
- To send service updates or promotional communications where you have opted in
We do not collect information beyond what is necessary for the above purposes.
Legal Basis for Processing
Your data is processed on one of the following legal bases:
- Your consent — provided when you submit a booking, enquiry, or opt-in form
- Contractual necessity — to fulfil a confirmed booking or service agreement
- Legal obligation — where required by applicable Indian law or regulatory authority
- Legitimate interest — to improve our services and protect the integrity of our operations
Information Sharing and Disclosure
Delhi Airport Transfer does not sell, rent, or trade your personal information to any third party.
We may share your information only in the following limited circumstances:
- With assigned chauffeurs: Driver name and your contact number are shared to coordinate pickup. No financial or sensitive data is disclosed.
- With payment processors: Billing details are passed to our payment gateway for transaction processing. We do not store full card numbers.
- With GST/tax authorities: As required for invoice and compliance purposes.
- With law enforcement or courts: Where we are legally required to disclose information by court order, subpoena, or applicable law.
- To protect safety: In urgent circumstances where disclosure is necessary to prevent harm to any individual or to protect the rights of Delhi Airport Transfer.
We require all third parties who handle your data on our behalf to maintain appropriate data security standards.
Data Security
Delhi Airport Transfer employs industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission (HTTPS/SSL) across the website
- Restricted internal access to personal booking data
- Secure server infrastructure with regular security reviews
No data transmission over the internet can be guaranteed to be completely secure. While we take every reasonable precaution, data submitted to delhiairporttransfer.com is transmitted at your own risk. If you have concerns about a specific data interaction, contact us directly at +91-9953723999.
Data Retention
Delhi Airport Transfer retains your personal information for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with applicable Indian regulatory requirements — typically up to eight years from the date of last transaction or interaction.
If you wish to request deletion of your data before this period, please contact our Grievance Officer using the details provided below. We will review and respond within the timeframe required by applicable law.
Your Rights as a Data Subject
You have the following rights with respect to your personal data held by Delhi Airport Transfer:
| DATA PRIVACY RIGHT | LEGAL & OPERATIONAL MEANING |
|---|---|
| Right to be Informed | We must be transparent about how and why we collect your data. This policy fulfils that obligation. |
| Right of Access | You can request a copy of the personal data we hold about you. |
| Right to Rectification | If your data is inaccurate or incomplete, you can request a correction. |
| Right to Erasure | You can request deletion of your data where there is no legal obligation for us to retain it. |
| Right to Restrict Processing | You can request we pause processing of your data in certain circumstances. |
| Right to Data Portability | Where processing is based on consent or contract, you can request your data in a portable electronic format. |
| Right to Object | You can object to processing in specific circumstances, including direct marketing. |
To exercise any of the above rights, contact our Grievance Officer directly. We will acknowledge your request within 72 hours and resolve it within the timeframe required by law.
Cookies Policy
Delhi Airport Transfer uses cookies on delhiairporttransfer.com to improve your browsing experience and understand how visitors use the site.
What cookies do:
- Remember your preferences during a session
- Track aggregate traffic patterns to improve site performance
- Support ad impression and click-rate monitoring where applicable
What cookies do not do:
- Cookies cannot read data from your hard drive
- Cookies do not contain sensitive personal information
- Cookies from delhiairporttransfer.com cannot access cookies from other websites
You can disable or restrict cookies through your browser settings at any time. Disabling cookies will not prevent you from using the website, but some features may function differently.
Third-Party Links
delhiairporttransfer.com may contain links to third-party platforms including Facebook, Instagram, WhatsApp Business, and Google Maps. These platforms operate under their own privacy policies, which we do not control.
Delhi Airport Transfer is not responsible for the privacy practices of any third-party website linked from our site. We encourage you to review the privacy policies of any external site you visit through our platform.
Children’s Privacy
Delhi Airport Transfer’s services are not directed at individuals under the age of 18 years. We do not knowingly collect personal information from minors.
If a parent or guardian believes their child has submitted personal information through our website without consent, please contact us immediately at +91-9953723999. We will remove such information from our records promptly upon verification.
Grievance Officer
If you have any concerns, complaints, or requests relating to the collection, storage, use, or disclosure of your personal data under this Privacy Policy, please contact our designated Grievance Officer:
Name: [Grievance Officer Name — Please Insert] Email: [grievance@delhiairporttransfer.com — Please Confirm] Phone: +91-9953723999 Address: Delhi Airport Transfer, New Delhi, India
We are committed to resolving all grievances within the timeframe prescribed under the Information Technology Act, 2000 and applicable rules.
Updates to This Policy
Delhi Airport Transfer reserves the right to update or revise this Privacy Policy at any time. Changes will be published on this page at delhiairporttransfer.com/privacy-policy with a revised effective date.
Your continued use of the website following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
Jurisdiction
Any legal proceedings relating to this Privacy Policy shall be brought exclusively before the competent courts and/or tribunals located in New Delhi, India.
This Privacy Policy was last updated: June 2026 For all booking and service enquiries: +91-9953723999 Website: delhiairporttransfer.com
