Delhi Airport Transfer — Cancellation & Operational Policy
1. Absolute Booking Cancellation Window & Refund Matrix
Cancel Before 24 Hours — Full Refund
Cancel your transfer booking more than 24 hours before your scheduled pickup slot and you owe nothing. 100% full refund is processed automatically to your original payment method. No deductions. No hidden processing fees. Delhi Airport Transfer applies this timeline uniformly across all IGI Airport arrivals, local Delhi NCR hotel transfers, and outstation bookings. The 24-hour clock runs strictly from your confirmed pickup time—not your booking date.
Inside 24 Hours & No-Show — 100% Charge
Once the 24-hour threshold is crossed before your scheduled pickup, the cancellation window permanently closes.
- Cancellation within 24 hours: 100% of the total booking amount is charged.
- Passenger No-Show at pickup coordinate: 100% of the full fare is forfeited.
- Refund reversal or chargeback requests: Permanently rejected.
This policy is strictly non-discretionary. The booking locks automatically at the 24-hour mark, and the full charge stands regardless of individual circumstances or travel disruptions.
2. Complimentary Waiting Windows & Overtime Surcharges
Local Pickups — 15-Minute Free Window
For all standard Delhi NCR pickup addresses—including corporate offices, residential hubs, and local hotels—the chauffeur holds position for a maximum of 15 minutes from the agreed slot. Overtime tracking activates immediately after.
IGI Airport & Railway Stations — 60-Minute Free Window
For arrivals at IGI Airport Terminal 3, Terminal 1, New Delhi, Hazrat Nizamuddin, or Anand Vihar railway stations, the complimentary waiting window is 60 minutes. This window is calculated from the actual flight landing time (tracked live via your provided flight number), absorbing customs, immigration queues, and baggage belt delays naturally.
Post-Complimentary Overtime Surcharge Rates
Once the free waiting window expires, pro-rata hourly overtime surcharges apply based on our official fleet baseline tariffs:
| Vehicle Segment / Fleet Class | Pro-Rata Overtime Rate |
|---|---|
| Economy Sedan (Maruti Suzuki Dzire) | ₹200 / hour |
| Ergonomic MPV (Maruti Suzuki Ertiga) | ₹250 / hour |
| Premium MPV (Toyota Innova Crysta) | ₹300 / hour |
| Smart Hybrid MPV (Toyota Innova Hycross) | ₹400 / hour |
| Luxury SUV / MPV (Fortuner / Kia Carnival) | ₹500 / hour |
| Executive Commuter (Force Urbania) | ₹700 / hour |
| Ultra-Luxury Segment (Mercedes Benz E/V Class) | ₹1,500 / hour |
Overtime dues must be settled directly with the chauffeur via cash, UPI, or card before drop-off. Chauffeurs hold final on-site authority regarding surcharge logging.
3. Flight Disruption Protocols — Delays, Diversions & Cancellations
Cancelled or Diverted Flights
If your airline cancels or diverts your flight mid-air to an alternate airport (e.g., Jaipur, Chandigarh) and your booking falls inside the 24-hour window, it is classified as a standard No-Show. The full amount remains non-refundable. A commercial payment receipt is downloadable from your confirmation email to claim reimbursement under your airline’s cancellation liability terms.
Flight Delay Management
Provide your correct flight number 6 hours prior to pickup, and our dispatch team monitors live ATC data—adjusting chauffeur deployment at zero extra cost for delays up to a maximum of 6 hours. If delays exceed 6 hours, or if the flight number was not logged on time, the booking transitions to a standard No-Show. In case of last-minute terminal changes or severe coordination gridlocks, clients should Contact Delhi Airport Transfer immediately for emergency fleet redeployment.
4. On-Site Chauffeur Placement & Meet & Greet Execution
Your chauffeur stands at the designated post-baggage claim arrival gate holding area (Gate 4/5 forecourt at Terminal 3 International Arrivals, or the ground floor arrival exit at Terminal 1 Domestic) with a personalized passenger name-board.
| Terminal Location | Meet & Greet Placement Zone |
|---|---|
| Terminal 3 (International/Domestic) | Post-Baggage Claim, Arrival Hall Exit — Gate 4 / 5 Forecourt |
| Terminal 1 (Domestic arrivals) | Post-Baggage Claim, Ground Floor Arrival Exit Gates |
*Operational Note: Terminal 3 transfers include dynamic paging boards at the exit gate forecourt. Drivers track real-time flight status delays to adjust pickup times automatically.
Meet & Greet protocol requires a valid flight number. In the event of extreme airport parking congestion or DIAL construction rerouting, placement may shift under airport authority rules, exempting the provider from liability. Passengers must establish contact via the chauffeur number sent via SMS.
5. Fleet Deployment, Mileage Rules & Passenger Conduct
Hourly Rental Distance Caps
Every booked hour includes a fixed distance allowance of 20 kilometres (Hours $\times$ 20 km). Excess kilometres consumed beyond this ceiling are billed at the standard per-km segment rate. For multi-day outstation packages, such as a specialized Golden Triangle India Tour, total mileage tracking must explicitly account for the chauffeur’s return journey back to the Delhi NCR operational base. Highway tolls and state border entry taxes (UP, Haryana, Rajasthan) are pre-factored into outstation pricing quotes.
Luggage & Safety Compliance
Standard allowance restricts items to 1 medium suitcase (max 20kg) plus 1 personal carry-on bag per passenger seat. Under Indian Motor Vehicle Act highway regulations, placing luggage inside the passenger cabin area is strictly prohibited; all cargo must be secured inside the vehicle’s OEM trunk. Excess baggage must be declared 24 hours prior; failure to declare that results in an incomplete transfer voids the ride with zero refund.
Infant Seats & Conduct Codes
One infant seat and one booster seat are provided free of charge only if logged at booking with exact weight parameters. Our fleet enforces a strict zero-tolerance policy for smoking, vaping, vandalism, or abusive conduct. The chauffeur reserves the absolute right to terminate dispatch immediately under non-compliance with full fare retention.
All disputes are governed under Delhi jurisdiction. Policies are subject to updates without prior notification.
